Your car is therebefore you are

Your flight number is attached to the booking and monitored from the moment the aircraft pushes back at its origin airport. Dispatch sees the live arrival time rather than the scheduled one, so your pickup and your chauffeur's briefing update on their own. You do not need to message anyone from the plane.

The pickup time moves with the aircraft, in both directions. An early landing is treated the same way as a late one: the chauffeur is released when the wheels touch down. Your 60 minutes of free waiting also starts at the actual landing time, so a delay never eats into it and never costs extra.

60 minutes of free waiting from the moment your aircraft lands, which covers immigration, baggage reclaim and customs. If you need longer, waiting continues and is billed in 15-minute increments at your vehicle class rate, and dispatch contacts you before the first charge applies. The chauffeur does not leave without speaking to you.

Kerbside by default, at the designated pickup area for the terminal your flight lands at, with your chauffeur calling as you come out. That is included in every fare. If meet and greet was added, they wait inside the arrivals hall holding a sign with your name instead. The exact meeting point is sent in your booking confirmation either way, along with your chauffeur's name, photo, vehicle and direct phone number three hours before pickup.

It is a paid add-on. Every fare includes kerbside collection, where your chauffeur waits in the designated pickup lane and calls you as you come out. Meet and greet adds terminal parking and the chauffeur walking in to wait in arrivals with your name, and it is priced and shown to you before you confirm. It is worth adding with checked bags, with children, or at an airport you do not know.

At least 3 hours before your pickup, which for an arrival means 3 hours before the flight lands. RYDES accepts bookings up to a year ahead. Larger vehicles, holiday periods and early-morning departures sell out well before the deadline, so book those as soon as your flights are confirmed.

Cancel free of charge up to 1 hour before the scheduled pickup, and since the pickup time follows your flight, a cancellation upstream usually leaves you well inside that window. If you rebook onto a later flight, change the flight number on the booking instead of cancelling and the whole transfer moves with it.

No. The price you are quoted is the price you pay, and it does not move with demand, weather, time of day or how many aircraft land at once. A midnight arrival on a public holiday costs what the booking said it would cost.

A Business sedan takes 2 large cases and 1 small one. An SUV takes 5 large, a Van takes 7 large. Large means a standard checked case up to about 75cm. Passenger capacity and luggage capacity are rarely reached at the same time, so choose the class by the bags rather than the seats.

Yes, when you tell us in advance. Add the item and quantity to the notes when booking and the operator assigns a vehicle that genuinely fits it. There is no charge for the request itself. Arriving with unannounced oversize items is the one thing that can leave you without a suitable car.

Yes, as a paid add-on charged per seat. Seats are requested during booking and fitted before the car leaves for the terminal. The price and available seat types depend on local law and the operator serving that airport, and both are shown to you before you confirm. Give the child's age and weight so the correct seat is used.

Yes. Added at the time of booking, the extra stop is priced into the fixed fare in advance. Added on the day, it is charged as waiting time plus the additional distance, at your vehicle class rate. Either way you are told the cost before it applies.

Call your chauffeur on the direct number in your confirmation. If that does not resolve it, call dispatch on the 24-hour number, also in the confirmation. Dispatch can see the chauffeur's live location while they are speaking to you and will walk you to each other.

Yes. Departures are priced and dispatched separately from arrivals. Your pickup time is calculated from live traffic for that day and hour rather than a fixed estimate, your chauffeur arrives ahead of the booked time, and 15 minutes of waiting at your door is included.

Yes. Book in your own name and enter the traveller as the passenger. They receive the chauffeur details and tracking link directly, and the sign at arrivals carries their name. The confirmation, the receipt and any changes stay with you.

Payment is authorised when you book and captured after the ride is completed, so a transfer cancelled inside the free window is never charged. Major credit and debit cards are accepted, along with regional wallets in supported markets. Business accounts can be invoiced monthly instead.