Seven servicesone price structure

Work from the journey rather than the name. A single trip from one address to another, including to or from an airport or a cruise terminal, is a one-way booking priced as a starting-from fare for the whole journey. A day with three or more stops is hourly hire, which is usually cheaper than separate transfers because you would have paid for the waiting anyway. Several vehicles across several days is an events or roadshow booking and is quoted rather than priced from a table.

Taxes, tolls, road and zone charges, low emission zone compliance and airport access fees, plus flight tracking and the free waiting window. The price is agreed when you book and does not change with traffic, weather, route or the hour you actually land.

Parking charges where your itinerary requires the vehicle to park and wait off-street, ferry fares where a route needs one, entry tickets and venue fees on hourly days, and the paid add-ons: meet and greet, child seats and pets. Gratuity is optional, offered at payment, and never added automatically.

We supply a seat appropriate to the age and weight you tell us at the time of booking. It is a paid add-on and it must be requested in advance, because the seat has to be in the vehicle before dispatch. Fitting the seat is the parent or guardian's responsibility rather than the chauffeur's. Requesting one at the kerb is too late; the seat will not be in the car.

No, and it is not added automatically. Your chauffeur agreed what the journey pays before accepting it, so nothing about their income depends on a tip. You can add one at payment if you want to, or decline, and neither affects the service you receive.

Sixty minutes free at an airport, tracked from the actual landing time rather than the scheduled arrival, which covers immigration, baggage and customs. Fifteen minutes free at every other kind of pickup. Beyond the free window, waiting is billed in 15-minute increments at the vehicle class rate and you are told before it starts.

Free of charge up to 24 hours before pickup, on every booking type. Inside that window the booking is charged in full, because a vehicle and a chauffeur have already been committed to you and turned other work away.

Only if you have booked meet and greet, which is a paid add-on. The free default is kerbside collection from the designated pre-arranged pickup area, with your chauffeur calling as you reach the doors. On a long-haul arrival with luggage and a family, meet and greet is usually worth the difference.

With notice at the time of booking, yes, as a paid add-on. Not every operator and not every vehicle accepts pets, so it is assigned specifically rather than dispatched generally and cannot be arranged on the day. Service animals are different: they travel on every service, always, at no charge and never classed as a pet.

No, and the distinction matters. RYDES arranges your journey with an independent chauffeur operator licensed in that jurisdiction, and they carry it out. The transportation itself and the risk attached to it sit with the operator. Delivering the booking you made is a joint responsibility, which is why you raise any problem with us rather than with them.

At least 3 hours before pickup so the operator can assign and brief a chauffeur, though we take reservations up to a year out. Group vehicles, limousines and anything falling in a city's peak week should be booked as early as you can, because availability runs out long before price becomes the constraint.

Add your flight number and we track the aircraft rather than the schedule. A delay moves your pickup automatically and costs nothing, with free waiting starting at the actual landing time. A diversion is handled by dispatch, who will brief an operator at the new airport where we have coverage. Dispatch answers around the clock on +1 888 881 7933.

Write to support@rydes.co and you will have an acknowledgement within 12 hours with a named person handling it. Raise it with us rather than with the operator who drove you, because delivering the booking is our responsibility jointly with them and we hold the record of what you were promised.